Can I get a refund if I don’t want my shared web hosting or email service anymore?
If you don't want your shared web hosting or email service anymore, here's how to get a refund.
We offer a 30 calendar day money back guarantee on our email and web hosting services. You will be given a refund of the fees paid excluding a NZ$15 administration fee and any domain name registration fees.
Please contact our account team here if you want to cancel a web hosting or email service.
If more than 30 days have passed since you purchased the web hosting or email account then no refund for early cancellation will be available.