Uptime Guarantee Conditions

99.9% Uptime Guarantee Conditions

If your website or email isn't accessible due to an unscheduled outage of our network or hardware we will credit your account with up to 100% of that month's hosting fees. 

To claim a credit just emailsupport@freeparking.co.nzwith the date and time of the outage and if our server monitoring systems confirm that outage we will credit your account.

The following rates will be used to calculate the credit amount:

  •  100% - 99.9% Uptime: No Credit
  •   99.9% - 98% Uptime: 5% Credit
  •   98% - 95% Uptime: 20% Credit
  •   Less than 95% Uptime: 100% Credit

Uptime is calculated monthly.  Guarantee covers both websites and email and claims must be made within 14 days of outage.

Scheduled downtime for server or network maintenance is not included in the downtime calculation.


Not sure which plan's best for you? Ask our experts on 0800 373 372

Need More Help?

Call our support team on: 0800 373 372
Email us at: support@freeparking.co.nz

At Freeparking we take pride in making it easy for you to get online. Check out the step-by-step How To Guides and FAQs on ourSupport Site, but if you need more help we want to hear from you. Send us an email and we'll respond not just quickly, but with the right information in language you understand.

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