Uptime Guarantee Conditions

99.9% Uptime Guarantee Conditions

If your website or email isn't accessible due to an unscheduled outage of our network or hardware we will credit your account with up to 100% of that month's hosting fees. 

To claim a credit just emailsupport@freeparking.co.nzwith the date and time of the outage and if our server monitoring systems confirm that outage we will credit your account.

The following rates will be used to calculate the credit amount:

  •  100% - 99.9% Uptime: No Credit
  •   99.9% - 98% Uptime: 5% Credit
  •   98% - 95% Uptime: 20% Credit
  •   Less than 95% Uptime: 100% Credit

Uptime is calculated monthly.  Guarantee covers both websites and email and claims must be made within 14 days of outage.

Scheduled downtime for server or network maintenance is not included in the downtime calculation.

 


At Freeparking we take pride in making it easy to get online.


Need Help?

0800 FREEPARK (373 372)

If you need more help we want to hear from you. Get in touch and we'll respond not just quickly, but with the right information in language you understand. Contact Us

Check out the step-by-step  How To Guides  and  FAQs  on our Support Site


Your subscription request has been received, please check your email for confirmation.