WorldPay FAQs
| 1. How many currencies
come standard with WorldPay accounts? |
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3 currencies of your choice.
Additional currencies can be purchased for a one-off fee of NZ$170
each.
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| 2. What types of
shopping carts integrate with WorldPay? |
All our hosting accounts that
offer shopping carts are fully integrated with WorldPay. So you
can easily add products and pricing without the added burden of
assimilation. Additionally, there are customisable shopping
carts such as Miva
Merchant and free shopping cart programs such as osCommerce and Zen Cart that you can download
and integrate with WorldPay. Visit our integration page for
more information.
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| 3. How much does it
cost? |
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Through we are WorldPay's
accredited NZ partner, retailers get all this for NZ$250 +GST and a
yearly fee of NZ$435 +GST, plus a minimal anti-fraud fee of $0.18 per
transaction, and remittance fee of NZ$7 for weekly or monthly
payments received from WorldPay.
|
|
Payments are processed
directly to your company nominated bank account and paid out weekly
(or monthly if you prefer) as long as the total amount to be paid out
is at least NZ$340. Initial payments are held for the first 4 weeks
and paid out on week 5 and so on.
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| 5. Are transaction fees
negotiable? |
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As a general rule, you will
start on the 3.95% per transaction fee unless you are a charitable
trust or already you can prove high online turnover from existing
merchant accounts. Regardless, after 6 months you can negotiate the
rate down directly with WorldPay who assess on a case-by-case basis
with the key driver being dollar volume through your merchant
account.
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| 6. Can I use my WorldPay
account for multiple websites? |
Yes as long as the websites
are for the same company. If this is the case you will need to
purchase separate installation IDs to add to the extra sites.
If however, you have multiple companies and would like to use
WorldPay on their individual sites, you will need to have separate
WorldPay accounts which will be offered at a discount. Visit http://support.worldpay.com
for more information.
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| 7. How does WorldPay
differ from DPS, PayStation and Paypro? |
|
DPS, PayStation and PayPro are
all New Zealand approved payment gateways that require you to have
both a merchant account with a NZ bank and an account with one of the
gateways. So you end up paying a combination of gateway and bank
fees. A major advantage with WorldPay is that all this is done for
you through one account, and offers multi-currency at the same time.
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| 8. How do I know that my
transactions will be secure with WorldPay? |
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WorldPay provides the latest
security protection including SSL, SET, digital certification &
RSA public key encryption and is constantly in touch with MasterCard,
Visa and Amex to make sure that their systems are compliant. Shoppers
enter their credit card details directly on the WorldPay secure
servers, thus the merchant never sees card details and there is no
chance of inadequate security on the merchant's website.
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| 9. What is a merchant
account and do I need one with WorldPay? |
|
For a business to accept
credit card payments directly via their website, they must have a
merchant account which by default accepts "Visa and MasterCard. In
New Zealand, only authorised banks, merchant agregators or WorldPay
have the authority to assign such an account.
Note that a merchant account set up for a bricks and mortar store
might only be valid for what is called Card Present Transactions,
but a merchant who wants to take credit card orders online must
establish a merchant account that has been authorised for Internet
merchants as all your transactions are classed as Card Not Present
Transactions. This is because the risk to the bank is completely
different and far riskier compared to Card Present Transactions and
thus the fees are often higher. All WorldPay merchant accounts are
approved for "Card Not Present.
You do not need a merchant account with WorldPay. WorldPay provides
online payment processing and credit card merchant services in a
single package with only one set of fees.
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| 10. Can I accept
American Express? |
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Yes, there are two different
set-up options for Amex. One is Amex Bank Direct
where the merchant has their own Internet merchant ID with the local
Amex office. WorldPay acts as the payment processor for Amex
transactions and the charges is 1.6% per transaction. Amex charges
will be deducted by Amex from the merchant settlement directly before
the merchant receive the remittance.
The second option is Amex Aggregator , which
enables WorldPay to add Amex card for the merchant without the
merchant providing the Amex merchant ID. The rates which WorldPay
charges for processing Amex transactions will be 5.5% per
transaction. The remittance will be sent to the merchant by WorldPay
together with the rest of the Visa/MasterCard transactions.
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| 11. Can I accept phone
or over the counter orders if I have a WorldPay account? |
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Yes and the service is called
World Access . World Access acts like a virtual
terminal across the Internet. There is a one time set-up fee of
NZ$170 to enable the service. (Note: WorldAccess is not a standalone
product and the merchant needs to have a website.)
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| 12. How do I get set up
with a WorldPay Account? |
Fill out an application and
you will be notified within 3 days if your account application is
approved, and within 2 weeks after approval your WorldPay account
should be up and running.
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| 13. How is my
application processed? |
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WorldPay assesses risk of each
application with regard to the products you offer and market sector
in which you are operating (e.g. some sectors, such as tourist
accommodation, experience a high number of chargebacks). Should your
application be denied, you will receive a full refund of your set up
fees.
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| 14. Where do I go for
help to integrate WorldPay into my site? |
| 15. If I decide to
expand my offerings, can I sell these through my WorldPay account? |
No. You can only sell products
agreed to in your WorldPay application. If you'd like to add a
different category of products you'll need to re-apply with
WorldPay. Visit
http://support.worldpay.com for more information.
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